FAQ

---

Absolutely not, all of our classes are suitable for everyBODY at any level in their fitness journey!

If you download the Studio 47 Momence app from the App Store onto your phone, you can view our schedule and book in your first classes. We also have an intro offer if you're coming for the first time which is 5 classes for $50.

Just yourself, your socks and a water bottle! If you are attending a class for the first time, please arrive 10 minutes early so that you can complete your registration form and familiarise yourself with the studio. Your instructor will talk you through your reformer and what to expect during your class. Please arrive early if you arrive late and miss the warm up it is not safe for your to participate and you will forfeit your pass.

PLEASE NOTE: PASCOE VALE  & NORTH MELBOURNE HAVE A STRICT DOOR LOCK POLICY DUE TO THE LAYOUT OF THE STUDIO.

You have up to 9 hours prior to the start time of your class to cancel and avoid paying for the class you booked. Cancellations outside the 9 hour window are placed back into your account for next time. Cancellations within the 9 hour window are automatically taken from your pack.

If there is an emergency or you suddenly become unwell, we will ask for a medical certificate to reinstate the class you missed. Please note, cancellations can only be done via your Studio 47 Momence account - we do not accept cancellations via social media, text, voicemail or email.

There are NO late show or no show fees so please cancel out of your class as soon as you know that you can't attend, this frees up the spot for one of your pilates pals to attend.

When a class is full you can join the waitlist. If a position becomes available you will be notified via email or text message when our system automatically adds you to the class. The waitlist will move you into the class up until 60 minutes before the start of the class, if you can no longer attend please remove yourself from the waitlist, the 9 hour cancellation window still applies to waitlist booking.

Always jump on a waitlist as you’ll most likely get in!

A pass will not be deducted from your account until you move off the waitlist, you can waitlist more classes than you have passes available, therefore if you aren't moving off a waitlist you may need to re allocate a pass from a future booking if you wish to attend the waitlist class first.

YES! You have freedom to move between both studios with your membership & passes.

Unless there is a location specific challenge or sale, however this will. be made clear at the time of purchase.

Ensuring sure you are hydrated and continue to hydrate throughout your infrared sauna session. We recommend between 1-2L during your session. There is a tap to refill bottles in the sauna room.

• Do not arrive under influence of drugs or alcohol 
• Do not consume too much caffeine prior
• Arrive strictly on time, if you are late you will not be able to enter the SAUNA room.
• Do not arrive with a full stomach
• Do not wear any make-up in the sauna
• Do not wear moisturiser or oils, please shower prior
• Please do not attend if you are feeling unwell and ensure you have not eaten too much prior
• Ensure you have not had a facial before your infrared sauna session 
• Please do not attend the sauna if you are at any stage of pregnancy
• Do not keep phones, iPads or any other electricals inside the infrared saunas, as they will overheat
• Remove all jewellery before entering sauna - best to leave any valuables at home - Studio 47 accepts no responsibility for loss or damage of personal items
• There are NO shower facilities on site

Please email info@studio47pilates.com.au if you are pregnant to discuss your options. Up until 16 weeks you can join any of our classes, if you are further along then 16 weeks please email imamember@studio47pilates.com.au before making any bookings or purchases.